Decathlon Knoxfield (Knoxfield) is an outdoor sports store located in Knoxfield, Australia. Known for their exceptional customer service, the staff at Decathlon Knoxfield are praised for their friendliness and helpfulness. Customers have had positive experiences and are eager to return for more purchases. The store offers a great range of products for families who enjoy outdoor activities, with sizes always well stocked and the store neatly organized. Display equipment is readily available for customers to try out in-store, ensuring they make the right choice. The staff, including Mark and Jess, are praised for their assistance in helping customers find the right products and providing valuable information about various sporting equipment, such as tennis racquet grips. Additionally, Decathlon Knoxfield offers a wide variety of sports clothing and footwear at competitive prices, as well as camping and fishing gear. The store's extensive selection of gym equipment has even left a customer finding it hard to leave. With its motivated staff, high-quality merchandise, and an array of equipment to try out, Decathlon Knoxfield is a beloved destination for those who love outdoor sports.
Amenities and More
- Delivery
- Wheelchair-accessible entrance
- Credit cards
- Debit cards
- NFC mobile payments
- In-store shopping
- In-store pick-up
Reviews
Big thanks to the staff working there! So friendly and helpful. Had really good experience and will come back to buy more stuff.
Thanks Jess for explaining about different Tennis racquet grips and helping me to choose the right one. Also appreciate your time for applying the grip also to my racquet. The quality of the grip is also very good, would recommend to anyone.
This is a review of a product than the shop itself - which is a good place and staff are nice. But the decathlon branded shuttlecock sets are awful - I paid more than what I normally pay for these at the courts, thinking they'd be better, but no, they don't last a single game - almost like they are some old batch of shuttlecocks? See attached pics.
Went to buy a bike after seeing a banner stating 50% off all bikes in store only for the weekend. Was told that the bike I wanted to buy wasn't included in the sale as it already had ~5% off and the sale was for full priced items only (even though the banner on the website didn't say anything like that). I enquired if I can get it for the discount after full price, but was told it's not possible. Overall a bad experience and waste of time.
They talk about customer service and customer experience all the time but when the time comes to deliver, the goal posts shift.
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PS: Hi Lewis, yes I am still interested. How can I get in touch with you?
Update: Lewis emailed me with an offer to honour the deal. After my reply, I never got a response. Overall a bad experience dealing with them.
Great range of products for a family who love to be outdoors. Always well stocked with sizes, the store is neat and tidy and plenty of display equipment to try out in store. The kids love coming here. The staff are always very friendly and helpful. We have been served by Mark before who was very helpful to get us everything that we needed.
First time in this store. Disappointing
Very hard to find sizes on the clothing and shoes and no staff members were around to get help
Ended up walking out and back to Annaconda
Lots of items, and lots of them are on sale. However, it is smaller than the one in Moorabbin.
Once I found the gym equipment section, I found it very hard to leave. My wife had to drag me away, it was the first time I cried in a public environment since I was a child
Location
1464 Ferntree Gully Rd, Knoxfield VIC 3180, Australia
Hours
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